Rush University Medical Center  Telecom Operator - 2nd Shift in Chicago, Illinois

Job Title: Telecom Operator - 2nd Shift

Department: I S Telecom Staff

Shift: 2nd

Full/Part: Active Regular FT (72 to 80 hours per pay period)

Specialty: Customer Service

Job Number: 2018-2291

Job Description:

Do you wish to join one of the nation’s leading academic health centers for research and health profession education?

Rush University Medical Center’s Department of Telecommunications customer-oriented Telecom Operator!

Position Highlights:

The Operator will handle internal and external calls to the institution and provides the needed information/service or routes the caller to the appropriate location. The Operator responds to user complaints to resolve problems associated with the institution's telecommunications systems. The Operator will diagnose problem through discussions with users with users and coordinates internal telecommunications support to resolve problems. Basic PC skills & ability to handle emergency & emotionally charged callers required. Excellent diction & strong customer focus.

This is a 2nd Shift position. Hours are 3:00pm-11:30pm

Position Responsibilities Include:

  • Handles calls received on the institution's main telephone number, determines which department or individual would be best suited to handle the caller's needs, and routes the caller to that department or individual.

  • Handles internal calls for assistance, determines the caller's needs, and provides the needed information/service or routes the caller to the appropriate department or individual.Know the functions of the various departments to ensure that callers are routed to the appropriate location.

  • As the first point of contact for most external and internal parties calling the institution ensures that the caller is treated politely and with utmost respect.

  • Provides meet-me paging services as required.

  • Handles emergency calls received from within the institution and notifies the appropriate parties according to established procedures.

  • Answers repair calls received from end users and gathers information to assist in prompt repair. Coordinates internal support to resolve problems.

  • Makes changes to the paging and Tele management system databases as appropriate while maintaining their integrity.

  • Acts as a backup to the other Telecommunications positions when needed.

Position Qualifications Include:

  • High school diploma/GED required

  • Minimum of one year work related experience operating PBX telephone system attendant consoles or other help desk related position.

  • Must have excellent verbal communications skills; basic analytical ability; and have a good working knowledge of how to operate a PC.

  • Basic PC skills & ability to handle emergency & emotionally charged callers required.

  • Excellent diction & strong customer focus.

  • Must work able to work weekends and holidays

  • Please Note: The Operator will work at both Rush University Medical Center and Rush Oak Park.

Company Highlights:

  • Rush is a not-for-profit health care, education and research enterprise comprising Rush University Medical Center,Rush University, Rush Oak Park Hospital and Rush Health.

  • Rush's 14-story hospital Tower is the cornerstone of the Rush Transformation, and is the symbol of a philosophy-an evolution in the delivery of patient-centered care.

  • Rush University Medical Center is a four time Magnet facility, the highest recognition given for nursing excellence. Rush was also the first hospital in Illinois serving adults and children to receive Magnet status.

  • Leading academic medical center, acute care hospital w/ 664 licensed beds

  • Rush University is home to one of the first medical colleges in the Midwest and one of the nation's top-ranked nursing colleges, as well as graduate programs in allied health, health systems management and biomedical research. Twelve programs are nationally ranked by U.S. News & World Report.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.