Rush University Medical Center  Patient Flow Coordinator - Patient Transport - Full Time/Nights in Chicago, Illinois

Job Title: Patient Flow Coordinator - Patient Transport - Full Time/Nights

Department: Patient Transport

Shift: 3rd

Full/Part: Active Regular FT (72 to 80 hours per pay period)

Specialty: Patient Transport

Job Number: 2018-3587

Job Description:

Are you interested in joining a leading health care organization?

Join Rush University Medical Center!

We are seeking a dynamic Patient Flow Coordinator to join our Patient Transport Department at Rush University Medical Center! The desired candidate will have the ability to multitask effectively.

This is a Full Time position

80 hours every two weeks, benefit-eligible

Night Shift: 10:00 PM to 6:30 AM

Rotating Weekends and Holidays

Position Highlights:

The Patient Flow Coordinator is responsible for the effective daily coordination and monitoring of Patient Transportation, Environmental and Linen services activities through timely and accurate dispatch and management of customer requests and efficient assignments of appropriate personnel. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Position Responsibilities:

Customer Relations

  • Resolves problems related to patient, visitor, staff, or employee complaints; resolves problems associated with departmental issues; recommends and participates in the solution of ongoing problems or trends

Operational Excellence

  • Acts as a positive role model; possesses integrity, focus, commitment, flexibility, diplomacy, and a team spirit.

  • Is reliable and trustworthy. Demonstrates and promotes RUSH’s culture, value.

  • Proactive in the achievement of the departmental goals and objectives.

  • Understands and facilitates organizational and departmental mission and values.

  • Exhibits excellent telephone etiquette and listening skills. Displays interpersonal savvy.

  • Maintains professionalism at all times.

  • Successfully diffuses high-tension situations.

  • Utilizes effective dispatching logic in prioritizing tasks, dispatching assignments to the appropriate personnel in order of availability and proximity while maximizing productivity.

  • Monitors task and personnel status in accordance with budgetary objectives.

  • Drives quality and continuously improves departmental performance through effective monitoring task and personnel status in accordance with quality standards and budgetary objectives.

  • Identifies problems, conducts research, resolves or makes recommendations to direct reports.

  • Maintains a safe, healthy, orderly, and pleasant work environment for staff.

  • Facilitates work standards and work flow.

  • Notifies supervisor or managers of potential situations and unreasonable response times.

  • Ensures compliance with policies and procedures for departmental operations.

  • Keeps Manager/Supervisor informed of activities, needs and/or concerns.

  • Develops and promotes positive effective customer service relations with patients, patient family members, visitors and staff; ensures accurate and timely dispatch of department requests; ensures maximum staff productivity.

  • Assists in coordination of departmental activities and services with other departments; develops service agreements as appropriate.

  • Continuously monitors and improves departmental performance through timely dispatching of patient transport requests and personnel activity status.

  • Assists in obtaining statistical information for administrative, operational and regulatory purposes.

  • Ensures timely response to all departmental requests according to budgetary guidelines.

  • Continuously monitors response times and associate productivity.

  • Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.

  • Maintains a teamwork environment of highly motivated associates.

People Management

  • Assists in orienting, training, and developing all levels of personnel

  • Motivates staff to function as a team in achieving goals and maximum productivity.

  • Encourages and nurtures associate morale within the RUSH ICARE Program.

  • Monitors associates’ productivity status in accordance with departmental quality standards and ensures that they are consistently achieved; interacts daily with nursing and other support departments; ensures the delivery of quality and timely service to patients, physicians, visitors and staff

  • Adheres to and promotes associates’ compliance to standard universal and disease-specific precautions and the OSHA blood borne pathogen standard; work to comply with all federal and state regulatory agencies.


  • Understands and is able to determine, explain and develop dispatcher logic and employee activities

  • Demonstrates personal computer literacy and basic knowledge of Microsoft office.

  • Ensures proper operation of Tele-Tracking hardware, software programs, page and phone handling systems; is able to troubleshoot and work with Information Systems

  • Directs the activity of the frontline staff, ensuring timely completion of tasks; monitors procedures related to availability and completion task, follows-up on issues related to service and operations.

  • Ensures requests have been completed in an efficient and timely manner according to current departmental standards, priorities and patient appointments.

  • Prints reports when requested. Functions as a liaison between PT, EVS and Linen and other departments. Records all non-operational actions in “Daily Shift Log.”

  • Assigns, collects, and/or distributes pagers; monitors daily sign-in/out procedures.

  • Troubleshoots technological situations such as phone handling, pager handling, etc

Other Responsibilities

  • Assists in achieving financial objectives; controls expenses within area of responsibility.

  • Assists in analyzing workload trends and staffing levels; makes recommendations when appropriate.

  • Monitors supplies and equipment; makes purchases recommendations when necessary.

Position Qualifications Include :

Knowledge, Skills and Abilities

  • High school diploma/GED required.

  • Effective organizational skills necessary to plan, organize, coordinate, and direct the activities of transport requests and associates’ productivity. Service/quality mentality and attitude.

  • Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability.

  • Excellent interpersonal skills necessary to interact, motivate, and communicate with a wide range of staff and hospital personnel in a professional manner; guest relation’s skills must be strong, genuine and noticeable.

  • Physical ability to withstand frequent to prolonged sitting or walking if performing transport functions.

  • Effective verbal and listening communication skills.

Working Conditions

  • The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk, sit, climb or balance, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.

  • The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the associate is regularly exposed to moving mechanical parts, fumes or airborne particles, and vibration. The noise level in the work environment is usually very loud.

Company Highlights :

  • Rush's new14-story hospitalis the cornerstone of the Rush Transformation, an ongoing effort to build new facilities, renovate existing buildings and adopt new technology.

  • Rush University Medical Center is a four time Magnet facility located in Chicago, IL

  • Leading academic medical center, acute care hospital w/ 676 licensed beds.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.