Rush University Medical Center  Patient Flow Coordinator - Environmental Services - Evenings in Chicago, Illinois

Job Title: Patient Flow Coordinator - Environmental Services - Evenings

Department: Environmental Services

Shift: 2nd

Full/Part: Active Regular FT (72 to 80 hours per pay period)


Job Number: 2018-3559

Job Description:

Are you interested in joining a leading health care organization?

Join Rush University Medical Center!

We are seeking a dynamic Patient Flow Coordinator to join our Environmental Services Department at Rush University Medical Center! The desired candidate will have the ability to multitask effectively.

This is a Full Time position

80 hours every two weeks, benefit-eligible

Evening Shift: 3:00 PM to 11:30 PM

Position Highlights:

The Patient Flow Coordinator is responsible for the effective daily coordination and monitoring of Patient Flow through timely and accurate dispatch and management of Patient Placement requests and efficient assignments of Environmental Services personnel. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Position Responsibilities:

  • Escalates/prioritizes changes in bed status in conjunction with Patient Placement.

  • Acts as a liaison between EVS management and Patient Placement.

  • Facilities routing of phone calls from internal customers to the EVS team and utilizes 2-Fixx portal when appropriate.

  • Provides oversight of EVS staff for efficient discharge cleaning assignments

  • Manages room hold and appropriate reason codes

  • Identify the following and escalate to EVS manager:

  • No EVS tech in sector.

  • Prolonged response/clean times (outside of benchmark).

  • Staff availability (beginning, end, breaks, lunch).

  • Provides recommendation to managers regarding break times and tech distribution.

Operational Excellence

  • Proactive in the achievement of the departmental goals and objectives.

  • Understands and facilitates organizational and departmental mission and values.

  • Exhibits excellent telephone etiquette and listening skills. Displays interpersonal savvy.

  • Maintains professionalism at all times.

  • Successfully escalates high-tension situations.

  • Continuously monitors and improves departmental performance through timely dispatching of Patient Placement requests and personnel activity status.

  • Utilizes effective dispatching logic in prioritizing tasks, dispatching assignments to the appropriate personnel in order of availability and proximity while maximizing productivity.

  • Identifies problems and, conducts research, resolves or makes recommendations to direct reports.

  • Notifies managers of potential situations and unreasonable response times.

  • Keeps Manager informed of activities, needs and/or concerns.


  • Demonstrates personal computer literacy and basic knowledge of Microsoft office.

  • Continuously monitors response times and associate productivity.

  • Identifies problems and/or trends, conducts research, resolves or makes recommendations to direct reports.

  • Prints reports when requested. Functions as a liaison between Environmental Services Patient and other departments. Records all operational actions in “Daily Shift Report.”

Position Qualifications Include :

Knowledge, Skills and Abilities

  • High school diploma required; Bachelor’s degree preferred.

  • Customer service skills, preferably in a medical setting.

  • Basic knowledge of medical terminology preferred

  • Time management skills

  • Organizational skills

  • Problem solving skills

  • Ability to communicate effectively with both clinical and non-clinically personnel.

  • Ability to create reports/communication documents related to the role and outcome performance monitoring.

  • Ability to perform tasks independently, seeks direction as needed, and prioritizes workload.

  • Experience with EVS and bed monitoring system, Epic preferred.

  • Flexible, willing to adjust schedule, work weekends if needed.

Company Highlights :

  • Rush's new14-story hospitalis the cornerstone of the Rush Transformation, an ongoing effort to build new facilities, renovate existing buildings and adopt new technology.

  • Rush University Medical Center is a four time Magnet facility located in Chicago, IL

  • Leading academic medical center, acute care hospital w/ 676 licensed beds.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.