Rush University Medical Center  Patient Care Navigator - Oncology - Full Time in Chicago, Illinois

Job Title: Patient Care Navigator - Oncology - Full Time

Department: MHN NAVIGATION SUPPORT

Shift: 1st

Full/Part: Active Regular FT (72 to 80 hours per pay period)

Specialty: Oncology

Job Number: 2018-3684

Job Description:

Do you feel passionate about helping patients navigate through obstacles they may face in receiving care?

Would you like to work with a team of caring Nurses and Social Workers?

You may be the perfect candidate for the Patient Care Navigator position working with the Oncology team here at Rush University Medical Center.

This is a Full Time position

80 hours every two weeks, benefit-eligible

Position Highlights:

The Patient Care Navigator is responsible for assisting nurses and social workers to provide outreach efforts to a group of patients from a patient list. This role will utilize the established model of care management. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Center Customer Service Standards.

Position Responsibilities:

  • Daily monitoring of a list of inpatient discharges, ER discharges, and referrals.

  • Provide outreach for all patients due for follow up and new patient appointments according to policy and procedures.

  • Prepare and deliver routine correspondence/medical records to referring agencies and primary care providers in accordance with policy.

  • Monitor compliance with scheduled appointments for procedures, tests and consults.

  • Document all correspondence in electronic medical records as necessary.

  • Work to improve identified outcomes (i.e. high utilizer patients) by using quality measures.

  • Work with care team to identify extrinsic barriers to adherence (i.e. transportation, financial concerns or pharmacy) and work with patient and team to alleviate barriers.

  • Liaison to multiple departments, agencies and provider offices.

  • Participate in meetings as requested.

Position Qualifications Include:

  • High School Diploma or GED equivalent required

  • College degree preferred

  • Previous work experience in a clinical or inpatient hospital setting required

  • Prior experience with electronic scheduling of patient appointments preferred

  • Prior experience using Epic preferred

  • Certification as a Medical Assistant or CNA preferred

  • Bilingual in English and Spanish preferred

  • Basic proficiency with Microsoft Office Excel required

  • Exceptional interpersonal skills

  • Ability to work in and multi-task in a large centralized scheduling center

Company Highlights:

  • Ranked among the top academic medical centers in the country, RUMC is an outstanding place to enhance your career and contribute to our ultimate mission of improving patient care.

  • Rush's 14-story hospital Tower is the cornerstone of the Rush Transformation, and is the symbol of a philosophy-an evolution in the delivery of patient-centered care.

  • Rush is a not-for-profit health care, education and research enterprise comprising Rush University Medical Center,Rush University,Rush Oak Park Hospital andRush Health.

  • Rush University Medical Center is a four time Magnet facility located in Chicago, ILwww.rush.edu

  • Leading academic medical center, acute care hospital w/ 676 licensed beds.

  • RUMC offers a competitive salary, outstandingbenefits&the professional advantages of an environment that supports your development & recognizes your achievements.

  • Rush University is home to one of the first medical colleges in the Midwest and one of the nation's top-ranked nursing colleges, as well as graduate programs in allied health, health systems management and biomedical research.

  • As one of the most popular cities in the nation, Chicago is a cultural, historical and diverse city. Located on the shores of Lake Michigan, Chicago in known for its nearly 200 distinct neighborhoods and its extensive park systems, along with its sports teams, museums and vibrant theater community.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.