Rush University Medical Center  Patient Access Supervisor - Pre-Visit Call Center in Chicago, Illinois

Job Title: Patient Access Supervisor - Pre-Visit Call Center

Department:

Shift: 1st

Full/Part: Active Regular FT (72 to 80 hours per pay period)

Specialty: Patient Access

Job Number: 2018-3771

Job Description:

Do you have exemplary customer service skills and experience in a medical environment interacting with patients?

We are seeking a Supervisor to lead our Patient Access team in the Pre-Visit Department here at Rush University Medical Center!

This is a Full Time position

80 hours every two weeks, benefit-eligible

Monday to Friday

10:00 AM to 6:30 PM

Position Highlights :

The Patient Access Supervisor is responsible for facilitating the daily operations of the registration/admitting area. These activities include assigning work duties for efficient registration of patients, maintaining employee’s schedule, weekly/monthly/annual employee monitoring and reviews, responding to internal and external customer’s inquiries and concerns. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Position Responsibilities :

  • Workload Management:Efficiently directs and coordinates the daily activities of the Patient Access Coordinators. This includes effectively managing the Epic work queues and patient queuing.

  • Communication:Effectively collaborates with subordinates, supervisors, internal and external customers to achieve departmental and medical center goals. Keeps the Patient Access Coordinators and management informed of pertinent events and change within the department area.

  • Process Improvement:Recognizes process problems and assists in developing collaborative approaches to resolve the problematic issues. In doing so, identifies opportunities for process improvements and ways to implement improvements.

  • Performance Acknowledgement:Acknowledges employee efforts to improve performance and rewards/acknowledges their achievements. Approach employees in an open manner, welcoming their feedback and participation. Provides effective instruction to the Patient Access Coordinators who have skill deficits. Administers timely, thoughtful, constructive disciplinary actions when needed per policy and provides adequate feedback and coaching sessions.

  • Performance Management:Completes daily/ weekly monitoring in an accurate, constructive, timely manner; compiling the data to utilize as a resource for the annual performance assessment. Develops improvement goals with the Patient Access Coordinator and tracks their progress throughout the year.

  • Compliance:Has a thorough knowledge of and adheres to departmental and Rush policies and procedures relevant to their position. Conducts periodic staff meetings (minimum bi-monthly) as way of communicating updates to their staff and instruction on new policies and procedures.

Position Qualifications Include :

  • High School diploma or equivalent.

  • A minimum of three years supervisory experience in a healthcare-related field, i.e. hospital, physician practice or clinic.

  • Demonstrates a comprehensive understanding of the functions of Patient Access within the healthcare field.

  • Ability to effectively communicate both verbally and written to subordinates, superiors and customers which would be expressed in a variety of ways, i.e. writing memos, writing the draft of a policy and procedure, conducting staff meetings (with a written agenda and minutes), responding to internal customers inquiries and , responding to patient’s concerns.

  • Ability to identify components within a process that require improvements; facilitate the improvement process and achieve the desired goal of improving the services provided by Patient Access.

Company Highlights :

  • Rush's 14-story hospital Tower is the cornerstone of the Rush Transformation, and is the symbol of a philosophy-an evolution in the delivery of patient-centered care.

  • Rush is a not-for-profit health care, education and research enterprise comprising Rush University Medical Center,Rush University,Rush Oak Park Hospital andRush Health.

  • Rush University Medical Center is a four time Magnet facility located in Chicago, ILwww.rush.edu

  • Leading academic medical center, acute care hospital w/ 676 licensed beds.

  • RUMC offers a competitive salary, outstandingbenefits&the professional advantages of an environment that supports your development & recognizes your achievements.

  • Rush University is home to one of the first medical colleges in the Midwest and one of the nation's top-ranked nursing colleges, as well as graduate programs in allied health, health systems management and biomedical research.

  • As one of the most popular cities in the nation, Chicago is a cultural, historical and diverse city. Located on the shores of Lake Michigan, Chicago in known for its nearly 200 distinct neighborhoods and its extensive park systems, along with its sports teams, museums and vibrant theater community.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.