Rush University Medical Center  Human Resources Service Center Representative - Full Time in Chicago, Illinois

Job Title: Human Resources Service Center Representative - Full Time


Shift: 1st

Full/Part: Active Regular FT (72 to 80 hours per pay period)


Job Number: 2019-0001

Job Description:

Position Highlights:

This position provides a high volume of customer service support for employee and applicant inquiries via telephone, by email and in person. Assists Rush employees and applicants with requests related to benefit plans, compensation, payroll and other employment-related transactions and provides timely resolution to customer service inquiries. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Position Responsibilities:

  • Provide customer service and support to employees, managers and HR team members for resolution of questions, issues and problems related to Employee Resource Center supported services.

  • Escalate support issues and requests effectively to other HR departments to fulfill HR Service Center out-of-scope requests.

  • Respond to initial email and phone inquiries from employees, capturing accurate and comprehensive summaries of issues and resolution using the customer relationship management system.

  • Perform scanning and data entry functions to populate Infor Lawson LTM and S3 databases to assure accuracy of employee indicative data.

  • Effectively refer employees to appropriate HR subject-matter experts when escalation is required and follow up to assure employee inquiry is answered.

  • Perform administrative functions in support of benefits and pay programs as needed, such as Tuition Assistance Plan, health & welfare plans and leave plans.

  • Approve tasks related to the benefit plans on-line enrollment system and make payroll adjustments, if necessary.

  • Perform the administrator function within the on-line benefits enrollment system. Gather necessary documentation related to enrollment in benefit plans.

  • Audit Infor Lawson LTM and S3 records to assure data accuracy.

  • Perform other duties as assigned.

Position Qualifications Include:

  • Associates degree required, Bachelor’s degree preferred;

  • Minimum 2 years of experience in a call center, human resources or employee benefits administration environment.

  • Demonstrate high learning agility for technology.

  • Proficient in Microsoft Excel and Word applications; experience with HRIS and customer relationship management systems.

  • Independently able to analyze complex situations and make recommendations for solutions or alternatives.

  • Ability to multi-task and manage competing priorities.

  • Demonstrate initiative and willingness to take on new work.

  • Possess good written and oral communication skills and a professional demeanor.

  • Ability to write and establish procedures for various processes within the department.

  • Demonstrates flexible work hours and good attendance.

Company Highlights:

  • Ranked among the top academic medical centers in the country, Rush University Medical Center is an outstanding place to enhance your career. Everything we do centers on one goal: improving patient care.

  • Leading academic medical center, acute care hospital w/ 664 licensed beds.

  • Ranked among the top 20 “Best Places to Work” by Indeed.

  • In U.S. News & World Report's 2017-2018 Best Hospitals issue, Rush ranked among the top 50 hospitals in 8 of 16 categories.

  • Rush University Medical Center received five stars in a quality rating system by the federal Centers for Medicare and Medicaid Services (CMS). Rush University Medical Center is the only five-star academic medical center in the Chicago area.

  • Rush has been named one of the 100 Top Hospitals in the country by Truven Health Analytics three times.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.