Rush University Medical Center  Financial Coordinator - Hematology/Oncology - Full Time, 1st Shift in Chicago, Illinois

Job Title: Financial Coordinator - Hematology/Oncology - Full Time, 1st Shift


Shift: 1st

Full/Part: Active Regular FT (72 to 80 hours per pay period)


Job Number: 2018-3797

Job Description:

Position Highlights:

The Financial Coordinator position is responsible for providing financial counseling duties to assist patients in understanding their benefits and out of pocket costs. These activities include but are not limited to: providing an estimate for services, developing a payment plan, accepting and posting a patient’s payment, providing insurance-related information (in-network, contractual information), referring patients to MANG vendor, and processing Financial Assistance applications. He/she provides excellent customer service to our customer; outpatients, inpatient, patient’s family and internal customers. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Position Responsibilities:

  • Calculates an estimated patient cost and out of pocket responsibility and answers questions regarding patients financial responsibility.

  • Accurately documents stages and or issues surrounding the applications that are in process in Epic.

  • Administers Financial Assistance applications in compliance with the department Financial Assistance Program.

  • Accurately makes payment arrangements with patients and supplies supportive documentation.

  • Accurately documents all payment arrangements and issues appropriate letters of agreement.

  • Accurately accepts and applies payments according to policy and procedures.

  • Utilizes all resources available to obtain clinical information in a timely manner that is required to obtain authorization.

  • Functions as a liaison for the Finance Department to obtain all required documents needed for billing transplant services as episodic cases or global cases.

  • Creates and maintains various reports.

  • Identifies benefit limitations and assist patient/responsible parties with financial arrangements for the patient portion of the bill.

  • Obtains and disseminates contractual network details for both the facility and physician services.

  • Performs financial counseling for self-pay population and assists them on programs offered by the medical center.

  • Refers appropriate patient population to public aid consultant.

Position Qualifications Include:

  • High school diploma or equivalent is required.

  • Basic knowledge of medical terminology.

  • Possesses a basic understanding of insurance plans (benefits) and contracts (in/out network).

  • Understands basic concepts as they pertain to registration and insurance.

  • Typing skill of 40 WPM

  • Two years of previous experience in a medical healthcare environment as a Patient Access Coordinator, Biller/Collector or Financial Counselor.

  • Bilingual proficiency is desirable.

  • Excellent interpersonal skills with the ability to work effectively on an interdisciplinary team.

  • Basic knowledge of MS Office products with the ability to create and manipulate electronic documents and spreadsheets.

  • Working knowledge of creating and maintaining spreadsheet based reports is a requirement.

Company Highlights:

  • Ranked among the top academic medical centers in the country, Rush University Medical Center is an outstanding place to enhance your career. Everything we do centers on one goal: improving patient care.

  • Leading academic medical center, acute care hospital w/ 664 licensed beds.

  • Ranked among the top 20 “Best Places to Work” by Indeed.

  • In U.S. News & World Report's 2017-2018 Best Hospitals issue, Rush ranked among the top 50 hospitals in 8 of 16 categories.

  • Rush University Medical Center received five stars in a quality rating system by the federal Centers for Medicare and Medicaid Services (CMS). Rush University Medical Center is the only five-star academic medical center in the Chicago area.

  • Rush has been named one of the 100 Top Hospitals in the country by Truven Health Analytics three times.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.