Rush University Medical Center  Clinic Coord Lead in Chicago, Illinois

Job Title: Clinic Coord Lead


Shift: 1st

Full/Part: Active Regular FT (72 to 80 hours per pay period)

Specialty: Otolaryngology

Job Number: 2019-0056

Job Description:

General Summary:

This is a Clinic Coordinator Lead position in the Otolaryngology department at RUSH.Responsible for the daily management and direct supervision with a minimum of 3 clinic staff. Performs at least 50% of effort in Clinic Coordinator role. Coordinates clinic activities including, coordinating all template management, scheduling,greeting and acknowledging patients throughout the check-in and check-out process, and coordinating referral and insurance authorizations, coordinating all telephone activities and troubleshooting business issues. The employee who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service and Performance Standards.

Principal Duties and Responsibilities:

  • Participates in recruitment efforts with interviewing, and hiring direct reports

  • Coordinates onboarding and off-boarding of clinic staff

  • Schedules clinic staff assignments to ensure adequate coverage and equal distribution of work and effort

  • Establishes course of action for self and others to ensure that work is completed effectively and efficiently

  • Serves as a role model and mentor by demonstrating exceptional interpersonal communication and collaboration skills in the management of complex patient care situations

  • Provides training and mentorship to direct reports

  • Provides education to staff in the clinic

  • Conducts annual performance reviews in conjunction with manager

  • Uses effective methods to help build a cohesive team and facilitates the completion of team goals

  • Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to develop, accomplish a task, or solve a problem

  • Ensures compliance with accreditation and regulatory bodies within area of responsibility.

  • Works with minimal supervision. Resolves office problems and facilitates solutions, confers with supervisor to resolve more complex issues, assists in preparing ad hoc reports, assists in training of new employees, generates letters requested by physician or patient, per office protocol.

  • Manages physician’s template and schedule in EPIC.

  • Enters, per office protocol, non medication orders and/or referrals. Performs pre-certification of orders, procedures and surgeries.

  • Performs data entry of in-patient or procedural professional charges as assigned.

  • Collects time of service payments, posts payments in EPIC, and reconciles end-of-day receipts.

  • Answers patient billing questions, coordinates set-up of payment plans, and refers as necessary to appropriate RUMC resources.

  • Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.

  • Schedules, cancels and reschedules patient appointments, procedures, and surgeries. Places reminder calls and collects pertinent information from patients in advance of their appointment per office policy. Supports access by utilizing the wait list and filling appointment slots created by cancellations and no shows.

  • Appropriately transfers patients to pre-registration for insurance verification per RUMG policy.

  • Greets and acknowledges patients at the front desk, checks patients in and out of the clinic, and performs practice designated activities to support new patients.

  • Accesses EPIC to retrieve referrals, orders and other documentation and contacts various outside agencies to obtain referrals and other documentation.

  • Coordinates administrative office functions as assigned including completion of EPIC administrative in-box messages.

  • Problem solves issues by seeking out the appropriate resources.

  • Works cooperatively in a team environment.

  • Demonstrates compliance with RUMG Customer Service and Performance Standards (attached).

  • Performs other duties as assigned.

Knowledge, Skills, and Abilities:

  • High school diploma. College coursework preferred.

  • 1-3 years professional medical office experience preferred

  • Basic knowledge of and CPT and ICD9 codes.

  • Basic computer knowledge required

  • Excellent customer service and interpersonal skills

  • Attention to detail and accuracy

  • Sensitivity to patient health information and protection of confidentiality

  • Ability to utilize EPIC efficiently

  • Ability to sit for several hours each day and remain professional and calm under stressful situations

  • Ability to adapt to change and be flexible

  • Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect.

  • Proactively resolves conflict to improve team relationships in support of a healthy work environment.

  • Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.

  • Provides leadership consistent with Rush Missions and Values.

  • Demonstrates loyalty and allegiance to the program by representing and supporting management policies.

  • Understands the strategic priorities of the organization and aligns goals and objectives to support their implementation.

  • Employees hired into this role must successfully pass the relevant EPIC test within 3 attempts, within 45 days fromthe date of hire.

Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Unit based responsibilities will be delineated in the respective work environments

Company Highlights:

Ranked among the top academic medical centers in the country, Rush University Medical Center is an outstanding place to enhance your career. Everything we do centers on one goal: improving patient care.

Rush's new 14-story hospital is the cornerstone of the Rush Transformation, an ongoing effort to build new facilities, renovate existing buildings and adopt new technology.

Rush offers a competitive salary, valuable healthy living benefits to include: health, dental and vision to help you maintain and improve your health.

Rush also offers several ways to invest in your future. Whether you're saving for retirement or a child's education, Rush offers benefits to help you make the most of your money now and in the future

Rush University Medical Center is a three time Magnet facility located in Chicago, IL -

Leading academic medical center, acute care hospital w/ 676 licensed beds.

Rush University Medical Center is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason prohibited by law.

Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.